These Terms of Sale govern all purchases of digital services and access to digital content made through Sirob OÜ’s website (the “Website”) or mobile application (the “App”). By making any purchase on Love & Lust, the user (You) agrees to comply with and be bound by these Terms.
The primary service provided by the Platform is an online game (“Game”) designed to foster and deepen the connection between couples by presenting them with a range of digital cards that include thought-provoking questions, engaging tasks, and creative ideas. These cards are intended to enhance communication, trust, and overall wellness within the relationship. The Game’s rules (“Game Rules”) and specific gameplay mechanics are outlined and accessible through both the Website and the App.
Available Purchases:
To access and enjoy the digital content offered on the Platform, it is essential that your hardware and software meet certain minimum requirements. Specifically:
Failure to meet these minimum technical requirements may prevent you from downloading or playing the Game effectively, and refunds will not be issued for purchases made on incompatible devices.
Any steps taken from choosing a Product to order submission form part of the purchasing process.
The purchasing process includes these steps:
When you submit an order, the following applies:
Please note that the language of the contract concluded is English. Additionally, no copy of the contract will be archived by Sirob.
All notifications related to the described purchasing process shall be sent to the email address provided by you for such purposes.
Information related to accepted payment methods is made available during the purchasing process.
Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Application.
All payments are independently processed through third-party services. Therefore, Sirob does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. You may read the privacy policy of this Application to learn more about the data processing and users’ rights regarding your data.
If a payment through the available methods fails or is refused by the payment service provider, Sirob shall be under no obligation to fulfill the purchase order. If a payment fails or is refused, Sirob reserves the right to claim any related expenses or damages from you.
To process your purchase, we may collect certain personal data, including your name, email address, billing information, and payment details. We handle all personal data in compliance with relevant privacy laws and in accordance with our Privacy Policy. Your data is securely stored and used only for the purposes of processing your purchase and providing you with access to the services.
If you’re accessing the service from the European Union, the UK, Brazil you are entitled to a statutory guarantee of conformity of digital goods.
This is without prejudice to any other conformity rights and/or remedies you may be entitled to subject to any other legislation applicable to you.
Unless exceptions apply, you may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. You can learn more about the withdrawal conditions within this section.
Unless any applicable exception is mentioned below, users who are European Consumers are granted a statutory withdrawal right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.
Users that do not fit this qualification, cannot benefit from the rights described in this section. The Consumer shall only be liable to the Seller for any diminution in the value of the goods resulting from handling the goods in a manner other than that necessary to acquaint him with the nature, characteristics and functionality of the goods.
To exercise your right of withdrawal, you must send to Sirob an unequivocal statement of your intention to withdraw from the contract.
To this end, you may use the model withdrawal form available from within the last section of this document. You are, however, free to express your intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which you can exercise such right, you must send the withdrawal notice before the withdrawal period expires.
Withdrawal expiration period:
To exercise your right of withdrawal, you must contact us within 14 days of your purchase at the email address info@sirob.eu. However, please note that if you access the digital content after purchase, the right of withdrawal no longer applies once the content is accessed or downloaded.
Unless exceptions apply, users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.
Users that do not qualify as Consumers, cannot benefit from the rights described in this section. you can learn more about the cancellation conditions within this section.
To exercise your right to cancel, you must send to Sirob an unequivocal statement of your intention to withdraw from the contract. To this end, you may use the model withdrawal form available from within the last section of this document. You are, however, free to express your intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which you can exercise such right, you must send the withdrawal notice before the cancellation period expires.
When does the cancellation period expire?
Users who correctly withdraw from a contract will be reimbursed by Sirob for all payments made to Sirob, including, if any, those covering the costs of delivery.
However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by Sirob, will not be reimbursed.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which Sirob is informed of your decision to withdraw from the contract. Unless otherwise agreed with you, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, you shall not incur any costs or fees as a result of such reimbursement.
Where you exercise the right to cancel after having requested that the service be performed before the cancellation period expires, you shall pay to Sirob an amount which is in proportion to the part of service provided.
Such payment shall be calculated based on the fee contractually agreed upon, and be proportional to the part of service provided until the time you withdraw, compared with the full coverage of the contract.
Please contact us at the email address info@sirob.eu if you wish to cancel your order.
Unless an applicable exception is stated below, you who are Consumers in Brazil have a legal right of regret under Brazilian law. This means that the Consumer has the right to withdraw from contracts made online (distance contracts or any contract signed away from business premises) within seven (7) days of the date the contract was entered into or the receipt of the product or service, for any reason and without justification. Users who do not qualify as Consumers, cannot benefit from the rights described in this section. The right of regret may be exercised by the Consumer via contact channels listed at the beginning of this document and in accordance with the guidelines in this section.
To exercise your right of regret, you must send to Sirob an unequivocal statement of your intention to withdraw from the contract. To this end, you may use the model withdrawal form available from within the last section of this document. You are, however, free to express your intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which you can exercise such right, you must send the regret notice before the regret period expires.
When does the regret period expire?
Users who correctly withdraw from a contract will be reimbursed by Sirob for all payments made to Sirob, including, if any, those covering the costs of delivery.
However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by Sirob, will not be reimbursed.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which Sirob is informed of your decision to withdraw from the contract or the actual return of the product, whichever occurs later. Unless otherwise agreed with you, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, you shall not incur any costs or fees as a result of such reimbursement.
Where you exercise the right of regret after having requested that the service be performed before the regret period expires, you shall pay to Sirob an amount which is in proportion to the part of the service provided.
Such payment shall be calculated based on the fee contractually agreed upon, and be proportional to the part of service provided until the time you withdraw.
If you have not accessed or downloaded the digital content, you can request a full refund by contacting us at the email address info@sirob.eu.
If you encounter any issues with your purchase, we encourage you to reach out to us directly via email at info@sirob.eu. We are committed to resolving any complaints in a timely and efficient manner and will respond to all complaints within seven days of receipt.
For consumers in the European Union, Norway, Iceland, and Liechtenstein, you may also use the Online Dispute Resolution (ODR) platform for unresolved disputes. However, we recommend attempting to resolve the matter amicably with our customer support team before resorting to this option.
Sirob reserves the right to amend or otherwise modify these Terms at any time. In such cases, Sirob will appropriately inform you of these changes.
Such changes will only affect the relationship with you from the date communicated to you onwards.
The continued use of the Service will signify your acceptance of the revised Terms. If you do not wish to be bound by the changes, you must stop using the Service and may terminate the Agreement.
The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from the Owner.
Failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term. To ensure the best possible service level, Sirob reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing you appropriately. Within the limits of law, Sirob may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, Sirob will cooperate with you to enable them to withdraw personal data or information and will respect your rights relating to continued product use and/or compensation, as provided for by applicable law.
Addressed to:
Sirob OÜ
info@sirob.eu.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:
_________ (insert a description of the goods/services that are subject to the respective withdrawal)
(sign if this form is notified on paper)